Shipping:
We offer free shipping Australia wide for most of our items.
Please note, additional costs may apply if an item is shipped to a regional / remote location due to surcharges from our freight partners. Once you place your order, we will notify you via email / phone call if this is case. If you do not accept the additional charges, the order will be cancelled.
There are some regional and remote locations we cannot deliver to due to the absence of courier services and/or the high risk of breakage during transit. In either case, we will cancel the order and send you an email notification.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorisation and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Dispatch & Delivery
Orders will be processed between 1-2 business days and dispatched within 10 business days. Bisque Trader products will be dispatched within 21 business days.
Please allow an up to 15 business days for made-to-order products to be dispatched.
Delivery ETA:
3-5 Business Days for East Coast Metro Areas
5-10 Business Days to regional QLD, NSW, VIC & SA
10-14 Business Days to WA, NT & TAS
Estimated delivery times should only be used as a guide only. Mirror Space will not be liable for any late deliveries.
Please ensure there is someone ready to accept the goods on your side as FUTILE delivery charges will apply (plus a re-delivery fee) if delivery is rejected or location/site is unattended.
Damages:
If your item(s) arrive damaged, please reach out to us within 48 hours of delivery and send photos to info@decomirrors.com.au
