Welcome to Decomirrors. By using our website, purchasing products, or engaging with our services, you agree to abide by the following terms and conditions. Please read them carefully.
1. General Information
Decomirrors is a family-owned business established in Sydney, Australia, specializing in the sale of high-quality mirrors for residential and commercial spaces. We strive to offer our customers an exceptional experience by providing high-quality products and services.
2. Product Information and Availability
- Accuracy of Descriptions: We make every effort to ensure that all product descriptions, images, and specifications are accurate at the time of publishing. However, Decomirrors does not guarantee that descriptions, prices, or other content on the website are 100% accurate, complete, or current.
- Product Availability: Products offered on our website are subject to availability. In the event a product is out of stock or unavailable, we will notify you and offer alternatives or a full refund.
- Custom Orders: For custom-made mirrors, we will provide a detailed quote and confirmation before proceeding with the work. Custom orders cannot be returned unless defective or damaged.
3. Pricing and Payments
- Pricing: All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. Prices are subject to change without notice.
- Payment Methods: We accept payment via major credit/debit cards, PayPal, or other methods as indicated during checkout.
- Taxes and Duties: Any applicable taxes or duties (outside Australia) are the responsibility of the customer.
4. Order Confirmation and Shipping
- Order Confirmation: Once you place an order, you will receive an email confirmation with the details of your purchase. If there are any issues or changes with your order, you will be notified promptly.
- Shipping: Shipping charges will be calculated at checkout. Delivery times may vary depending on the product and location. We aim to process and ship orders as quickly as possible, but please allow up to 10 business days for delivery within Australia.
- International Shipping: We may offer international shipping, but additional fees and longer delivery times may apply. It is the customer’s responsibility to ensure they are aware of local regulations and taxes when shipping outside Australia.
5. Returns, Exchanges, and Cancellations
- Returns: We accept returns for standard stock items within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Custom-made or personalized items are non-returnable unless faulty or damaged.
- Exchanges: If your mirror is damaged during delivery or is defective, we will offer an exchange or repair at no additional cost.
- Cancellations: You may cancel your order within 24 hours of purchase for a full refund. After this period, cancellations may not be accepted, especially for custom orders.
6. Damaged or Faulty Products
If your mirror arrives damaged or defective, please notify us immediately upon receipt of the item, with clear photographic evidence. We will arrange for a replacement, repair, or refund depending on the circumstances. All claims must be made within 7 days of receipt of the goods.
7. Intellectual Property
All content on the Decomirrors website, including text, images, logos, and designs, are the property of Decomirrors or its licensors and are protected by copyright and intellectual property laws. Unauthorized use or reproduction of any content is strictly prohibited.
8. Privacy and Security
- Privacy Policy: We respect your privacy. All personal information provided to us is collected and used in accordance with our Privacy Policy. We do not sell, trade, or share your personal information with third parties, except as required for the processing of orders or as outlined in our Privacy Policy.
- Security: We implement industry-standard security measures to protect your personal and payment information. However, no system is entirely foolproof, and we cannot guarantee the complete security of your information.
9. Limitation of Liability
To the extent permitted by law, Decomirrors is not liable for any loss, damage, or injury arising from the use of our products or services, except for those arising from our negligence or breach of contract. We are not responsible for any indirect, incidental, or consequential damages.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these terms will be resolved in the courts of New South Wales.
11. Changes to Terms and Conditions
Decomirrors reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for any updates.
12. Contact Information
If you have any questions regarding these Terms and Conditions or need assistance, please contact us at:
Decomirrors Phone: [Insert Contact Number]
Email: [Insert Contact Email]
Address: [Insert Store Address]
Thank you for choosing Decomirrors—we look forward to helping you find the perfect mirror to reflect your style!
By purchasing or using services from Decomirrors, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
